The Future With AI, According To Media Unions

When thinking about AI in publishing, most of my focus is on the potential that AI tools have for all all departments. Even editorial departments, full of journalists that audiences count on to be professionally skeptical, can find value in the technology’s capabilities to complement the hard work they do.

A recent Digital Journalism article took a closer look at the messages that news media unions are sending about genAI, ultimately finding what authors Mike Ananny and Jake Carr break down as “six areas where news media unions are focusing their generative AI attention and concern — and, notably, two areas where they’re not.”

 

AI + Humans > Teams? New Harvard Study Shows GenAI Can Be Your ‘Cybernetic Teammate’

You’ve heard of work wives and work husbands, but what about work AIs? A fascinating new Harvard study suggests your AI assistant might be just as valuable as that coworker who always brings snacks to meetings (if not more so).

 

AI In Ecommerce: Shoppers Want Help – Not Decisions Made For Them

AI shopping assistants are popping up everywhere. One minute, you’re browsing for sneakers, and the next, a chatbot is insisting you need five different pairs. Cool tech? Sure. But do shoppers actually trust AI to make decisions for them? Our latest findings reveals that while consumers appreciate AI-driven recommendations and discovery tools, they’re still skeptical about trust, data privacy, and the overall effectiveness of AI’s role in their shopping experience. 

 

2025 Global Customer Engagement Review

When you first meet someone, the conversation is often superficial because you don’t yet know them well. But even small talk — when carried out by an active listener — can lead to deeper insights and more fulfilling conversations. The same is true of customer relationships. As users engage over time, they reveal their true selves to brands that pay attention, supporting enhanced relevance through individually tailored experiences. That, in turn, enables more efficient growth and stronger business outcomes.