AI Expectations: Why Publishers Must Balance Excitement With Realism

As anyone can tell from how much I have written about AI’s place in publishing and in the newsroom specifically, it is clear that I’m coming from a place of excitement.

From here, at the particularly-thrilling intersection of publishing and technology, this tool’s work potential is worthy of our best efforts and explorations now while it’s impossible to ignore.

Still, the more-measured reactions and AI reports — whether that’s from the user or the audience perspective — are always welcome, and a recent study from Enders Analysis provides an interesting one to chew on.

 

Marketers and GenAI: Diving Into the Shallow End

Marketers are leading in GenAI use, but it’s only surface level. What’s needed to take the next step?

 

The AI Character Question: Can AI Agents Reverse Declining Trust In Brands?

Consumers are hardly in a trusting mood as we approach the holiday season. A full 72% have less faith in companies than they did a year ago, up from 56% in 2023, according to the State of the AI Connected Customer, a study by Salesforce. Only 26% trust companies more, down from 44% last year. 

 

Chatbots Are Marketers’ Most Popular Use Case For AI

38% of marketers worldwide cite chatbots as the most impactful AI use case for enhancing the digital experience, according to a September 2024 survey by Advanis and Sitecore.